Billing FAQ
How do we switch from the Free Plan to the Basic plan?
When you Register your company, your company will be in the Free Plan by default. After you've added all your team members, go to the Billing Page. In the Upgrade to Basic Plan area, select the plan you want. Proceed to the Payment Gateway and complete the transaction. Credits, if available, will be deducted from the amount payable. Your team will now be able to enjoy the Basic Plan thereafter.
How do we switch from the Basic Plan to the Free plan?
Go to the Billing Page(http://www.Team_Domain.yellowant.com/companybillingpage). Click on Switch to Free Plan to downgrade from Basic to the Free Plan. Your account will be credited pro-rata at the rate of 2$ per user per month of plan time remaining in your company account, which you can utilize in later transactions.
We do not offer refunds.
Please note that before downgrading, you need to bring down your Integrations to a maximum of 5. Having more than 5 Integrations at the time of downgrading will give you an error asking you to limit your integrations.
How would you bill us when we add someone new to the team?
We will send you a bill on the 1st of the next month. The new user will be charged pro-rata from the day he joins to the end date of the plan. For example, if the team is using a Monthly Plan starting from 1st January to 31st January, and a new team member joins on the 15th of January, your account will be charged (16/365) * 12 * (3$) = 1.57$.
How are Credits used?
Whenever your team downgrades from Basic to Free plan, your account will credited pro-rata at the rate of 2$ per user per month of plan time remaining in your company account, which you can utilize in later transactions. Please note that credits, if available during a transaction, will be automatically deducted on that transaction, in which case you'll only have to pay the amount outstanding, ie Bill Amount - Credits, if positive, at the Payment Gateway.